Frequently Asked Questions
You can find answers to all the common questions that you may have.
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How much is shipping to 'X'?
I offer a flat rate shipping cost to all customers.
*Please be aware that sales tax, VAT, and Customs fees are not included in these totals and that those costs are the responsibility of the buyer.
Australia/New Zealand: $18
UK/EU/Rest of the World: $15
Subscription supporters have access to free shipping options.
Can I return or exchange a product?
Due to the nature of handmade products, I can not accept exchanges or returns. If you receive your item and there is damage or other issues I will gladly assist in the best way I can.
What are common handmade 'flaws' that may be present on dice?
I do my absolute best to make sure that dice are as free of flaws as I possibly can and if I feel that any mark will interfere with the function of the dice they will be mentioned in the individual listings.
Potential cosmetic flaws include:
Mold marks on a face
Small micro scratches
*Please be aware that epoxy resin will yellow over time- especially if left in the sun for long periods of time. This is NOT a flaw, merely a result of working with a resin medium. If kept out of UV exposure, it may take at least 2 years before you see any yellowing.
Are your dice balanced?
Contrary to what Hollywood may lead you to believe, making weighted dice is actually more difficult than it is to make a random-rolling one. The dice that are produced by Dice-awaii are as balanced (or even more so) than dice that you would purchase from your local game store. All of my dice are made using a pressure pot, which means any major air bubbles that would affect the rolls would be removed. Any inclusion that is added to the dice is also not heavy enough that they would impact the roll outcome.
If you have any concerns about the randomness of the rolls, I would strongly advise using a dice tower.